IVY&ROSE

Returns

  • 30 days return policy
Shop with confidence

At Ivy & Rose, Your satisfaction is guaranteed. We stand by a full 100% money back return policy because our goal is for you to be happy with your purchase. We accept returns and we will give you a full refund* if the item is shipped back within 30 days of receipt. Buyer is responsible for the cost of returning shipping. Any courier is acceptable for return shipping; signature confirmation is optional. We do not use RMA numbers as all jewelry must be returned to:

  • LeBelle Enterprises
    5 South Wabash, Suite 1204
    Chicago, IL 60603

*Return Policy Terms and Conditions

When shipping returned items back to us, please include inside your package: your name, a copy of the invoice and a note indicating if you would like to exchange the item or receive a refund.

Return policy does not apply to any custom work or any pieces that were modified (other than resizing). Custom design fees and service/shop fees are non-refundable.

Resized items are returnable for a full refund for the cost of the item, with the exception of eternity bands. Items that were modified, special order items or custom pieces are subject to a restocking fee upon return. Items that were paid with a payment plan are also subject to a restocking fee.

All items must be returned in the same condition in which they were shipped out.

If received otherwise, there will be a restocking fee assessed. Our jewelry is of high quality and should remain in good condition if properly treated and maintained. However, if a problem is to occur, please feel free to contact us.

We give our best effort to take the most accurate photos possible, but often times, photos do not do our beautiful jewelry justice. Please understand that color accuracy varies from monitor to monitor. The best way to determine the true look of our pieces is to take a firsthand look, which we invite all our customers to do.

We offer a full refund guarantee so please rest assured and shop with confidence!

SHIPPING

Nothing can spoil a special occasion or event like an unexpected shipping delay. For this reason, we strongly recommend expedited shipping because we understand the importance of on-time delivery for birthdays, anniversaries, holidays and any other special occasions. Shipping couriers do not guarantee delivery dates and unexpected delays do occur, which are unfortunately outside of our control. To ensure delivery ahead of the required date, we offer overnight and 2 day shipping for US shipments and several options for international orders.

HANDLING PERIOD

Please note that all of our catalog items include a 1-3 day handling period, depending on the item. one of a kind, in-stock pieces ship within 1 day while non-custom pieces that we craft in our shop will ship within 3 business days

USA SHIPPING

FREE STANDARD SHIPPING -

Standard shipping service through the post office delivers packages within 1 week in most cases, however delays do occur, particularly in winter months and over holidays. We have no control over post office delivery times. Please contact us to request expedited shipping to avoid delays.

EXPEDITED SHIPPING OPTIONS (signature REQUIRED)-

3 days shippingusps$10
2nd day shipping*ups/fedex$20
overnight shipping*ups/fedex$30
*Delivery times are advertised by the courier which does experience occasional delays. We strongly recommend to order faster shipping service than needed to ensure on time delivery by the courier. We do not guarantee the accuracy of the couriers advertised delivery times.

INTERNATIONAL SHIPPING


usps priority mail$25about 2-3 weeks to arriveincludes tracking and signature
fedex international$90about 2-3 days to arrivesuperior tracking, requires signature, highest level of security

- Russia & China - Express mail only, Russia and other remote parts of the world may take longer than three weeks.

- France - FedEx only

WARRANTIES

  • WE’VE GOT YOU COVERED

All of our custom made and production jewelry that we have created is covered by our standard 2 year warranty, free of charge.

Free coverage of any irregularities not related to normal wear and tear.

Lifetime service for wear and tear at deep discounts.

Buybacks

  • LOOKING TO TRADE UP? WE WILL BUY YOUR ITEM BACK!

All of our items come with a lifetime buyback guarantee. That means any piece purchased from our inventory comes with a lifetime offer to buy it back from you for 90% of the original purchase price (minus PayPal/credit card fees, commission/marketplace fees or any other associated fees). The buy back amount must be applied towards a new purchase at full price. The exchange item must be at least 75% of the buyback amount to qualify.

  • *Items must not have substantial damage, significant alterations (resizing is not a significant alteration), or missing stones.
  • *Purchase price does not include service add-ons, taxes, or shipping costs.
  • *This offer does not include custom-made pieces.