At Ivy & Rose, Your satisfaction is guaranteed. We stand by a full 100% money back return policy because our goal is for you to be happy with your purchase. We accept returns and we will give you a full refund* if the item is shipped back within 30 days of receipt. Buyer is responsible for the cost of returning shipping. Any courier is acceptable for return shipping; signature confirmation is optional. We do not use RMA numbers as all jewelry must be returned to:
*Return Policy Terms and Conditions
Return policy does not apply to any custom work or any pieces that were modified (other than resizing). Custom design fees and service/shop fees are non-refundable.
Resized items are returnable for a full refund for the cost of the item, with the exception of eternity bands. Items that were modified, special order items or custom pieces are subject to a restocking fee upon return. Items that were paid with a payment plan are also subject to a restocking fee.All items must be returned in the same condition in which they were shipped out.
If received otherwise, there will be a restocking fee assessed. Our jewelry is of high quality and should remain in good condition if properly treated and maintained. However, if a problem is to occur, please feel free to contact us.
We give our best effort to take the most accurate photos possible, but often times, photos do not do our beautiful jewelry justice. Please understand that color accuracy varies from monitor to monitor. The best way to determine the true look of our pieces is to take a firsthand look, which we invite all our customers to do.
We offer a full refund guarantee so please rest assured and shop with confidence!
Please note that all of our catalog items require a 1-5 business day handling time before shipment. The time period depends on the item. One of a kind, in-stock pieces ship within 2 business days, while non-custom pieces that we craft in our shop will ship within 5 business days. Please allow additional time for added services such as resizing, engraving, and appraisal.
FREE STANDARD SHIPPING -
Standard shipping service through the post office delivers packages within 1 week in most cases, however delays do occur, particularly in winter months and over holidays. We have no control over post office delivery times. Please contact us to request expedited shipping to avoid delays.
EXPEDITED SHIPPING OPTIONS (signature REQUIRED)-
|USPS First Class*||usps||Free|
|UPS Two Day*||ups/fedex||$20|
|USPS Priority Mail International||$35||about 2-3 weeks to arrive||Includes tracking and signature||North America outside of USA, South America, Europe, Middle East, Asia, Australia|
|UPS Worldwide Express Saver with Signature||$90||about 2-5 days to arrive||superior tracking, requires signature, highest level of security||Worldwide*|
* Exceptions Apply. We reserve the right to refuse to ship to any area perceived to be a higher shipping risk.
- Russia & China - Express mail only, Russia and other remote parts of the world may take longer than three weeks.
- France - UPS Worldwide Express Saver with Signature only
- USPS Priority International has been experiencing delays of up to several weeks due to Covid-19 and a large volume of shipments.
All of our custom made and production jewelry that we have created is covered by our standard 2 year warranty, free of charge.
Free coverage of any irregularities not related to normal wear and tear.
Lifetime service for wear and tear at deep discounts.
All of our items come with a lifetime buyback guarantee. That means any piece purchased from our inventory comes with a lifetime offer to buy it back from you for 90% of the original purchase price (minus credit card fees, commission/marketplace fees or any other associated fees). The buy back amount must be applied towards a new purchase at full price. The exchange item must be at least 75% of the buyback amount to qualify.