Policies

Return Policy

At Ivy & Rose, Your satisfaction is guaranteed. We stand by a full 100% money back return policy because our goal is for you to be happy with your purchase. We accept returns and we will give you a full refund* if the item is shipped back within 30 days of receipt. Buyer is responsible for the cost of return shipping. Any courier is acceptable for return shipping; signature confirmation is optional.

To initiate a return, email contact@ivyandrose.com. We will provide a packing slip and return instructions. You must include this packing slip in the return box in order to insure proper processing of your return

 

*Return Policy Terms and Conditions

Exceptions / non-returnable items

Our return policy does not apply to any custom work or any pieces that were modified (other than resizing). Custom design fees and service/shop fees are non-refundable.

Resized items are returnable for a full refund for the cost of the item, with the exception of eternity bands. Items that were modified, special order items or custom pieces are subject to a restocking fee upon return. Items that were paid with a payment plan are also subject to a restocking fee.

All items must be returned in the same condition in which they were shipped out. If received otherwise, there will be a restocking fee assessed. Our jewelry is of high quality and should remain in good condition if properly treated and maintained. However, if a problem is to occur, please feel free to contact us.

Warranties

We've got you covered

All of our custom made and production jewelry that we have created is covered by our standard 2 year warranty, free of charge. We offer free coverage of any irregularities not related to normal wear and tear, as well as lifetime service for wear and tear at deep discounts.

Exceptions:

Estate jewelry is not included in our warranty policy. Our custom cut gemstone collection and gemstone stacking bands are covered by a 3 month warranty. 

Shipping policy

Nothing can spoil a special occasion or event like an unexpected shipping delay. For this reason, we strongly recommend expedited shipping because we understand the importance of on-time delivery for birthdays, anniversaries, holidays and any other special occasions. Shipping couriers do not guarantee delivery dates and unexpected delays do occur, which are unfortunately outside of our control. To ensure delivery ahead of the required date, we offer overnight and 2 day shipping for US shipments and several options for international orders.

HANDLING PERIOD

Please note that all of our catalog items except build a ring orders require a 1-5 business day handling time before shipment. The time period depends on the item. One of a kind, in-stock pieces ship within 2 business days, while non-custom pieces that we craft in our shop will ship within 5 business days. Build a ring orders require 7-12 business days handling time before shipment. Please allow additional time for added services such as resizing, engraving, and appraisal.

USA SHIPPING

Free Standard Shipping -

Standard shipping service through the post office delivers packages within 1 week in most cases, however delays do occur, particularly in winter months and over holidays. We have no control over post office delivery times. Please contact us to request expedited shipping to avoid delays.

Expedited Shipping Oprions (signature REQUIRED):

USPS First Class: Free
Two Day (UPS or Fedex)*: $29
UPS Overnight*: $49

*Delivery times are advertised by the courier which does experience occasional delays. We strongly recommend to order faster shipping service than needed to ensure on time delivery by the courier. We do not guarantee the accuracy of the couriers advertised delivery times.

International Shipping:

USPS Priority Mail International:
Price: $55
Speed: 2 weeks to 3 months to arrive
Tracking: Includes tracking and signature
Service Area: North America outside of USA, South America, Europe, Middle East, Asia, Australia

UPS Worldwide Express Saver with Signature (Recommended):
Price: $119
Speed: About 2-5 days to arrive
Tracking: Superior tracking, requires signature, highest level of security
Service Area: Worldwide*

* Exceptions Apply. We reserve the right to refuse to ship to any area perceived to be a higher shipping risk.

Exceptions and delays:

- Russia & China - Express mail only, Russia and other remote parts of the world may take longer than three weeks.

- France - UPS Worldwide Express Saver with Signature only

- USPS Priority International has been experiencing delays of up to several weeks due to Covid-19 and a large volume of shipments.